Last updated: August 2026
These Terms & Conditions govern the access to and use of Glowry.skin and the purchase of selected World of Beauty products through the website.
By accessing, browsing or placing an order through Glowry.skin, you agree to these Terms & Conditions, as well as to our Privacy Policy and Cookie Policy.
Please read this document carefully before using the website or placing an order.
1. About Glowry.skin
Glowry.skin is a curated online storefront presenting selected World of Beauty skincare, beauty supplements and hair care products available for direct online purchase.
Glowry provides the website, product presentation, curated landing pages and checkout interface.
Glowry is not the contractual seller of the products.
Purchases made through Glowry.skin are concluded with:
AG COSMETICS SRL / World of Beauty
P.IVA/VAT No.: 02548550405
Address: Via Biondina 99, 47011 Castrocaro Terme FC – Italy
Phone: +39 (0)543 769 662
Email: info@wbcosmetics.com
AG COSMETICS SRL / World of Beauty acts as the seller of record and manages payments, invoicing, order fulfilment, shipping, returns, refunds and after-sales services.
For general questions about Glowry.skin, you may contact:
Glowry.skin
Email: info@glowry.skin
2. Role of Glowry and Seller of Record
Glowry acts as a curated storefront and intermediary for selected World of Beauty products.
The purchase contract is concluded directly between the customer and AG COSMETICS SRL / World of Beauty, acting as seller of record.
This means that:
- Glowry presents selected products and provides the online checkout interface;
- AG COSMETICS SRL receives payments through its business payment account;
- AG COSMETICS SRL issues invoices or receipts where applicable;
- AG COSMETICS SRL processes, prepares and ships orders;
- AG COSMETICS SRL manages returns, refunds, withdrawal requests and after-sales services.
For clarity:
Curated by Glowry. Sold, invoiced and fulfilled by AG COSMETICS SRL / World of Beauty.
3. Website Access and Acceptance of Terms
Accessing and using Glowry.skin implies acceptance of these Terms & Conditions.
If you do not agree with any part of these Terms, you should refrain from using the website and from placing orders through Glowry.skin.
Glowry may update these Terms from time to time. The updated version will be published on this page with the revised “Last updated” date.
Users are encouraged to periodically review these Terms, together with the Privacy Policy, Cookie Policy and any other legal information available on the website.
4. Products and Product Information
Glowry.skin presents selected World of Beauty products intended for private customers.
Product descriptions, images, prices, availability and related information are provided for informational and ecommerce purposes.
While we aim to keep product information accurate and up to date, product images may be illustrative and may not perfectly reflect the actual packaging, colour, texture or final appearance of the product.
For food supplements, product information should be read carefully before use. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
Product availability may vary and is not guaranteed until the order is confirmed.
5. Geographic Availability
Glowry.skin is intended for customers located in Italy and Europe.
Orders may be accepted only for destinations located within the available shipping areas indicated at checkout.
Glowry and AG COSMETICS SRL reserve the right to refuse or cancel orders placed from unsupported countries or destinations.
6. Orders
Orders are placed through the Glowry.skin checkout interface.
After placing an order, the customer may receive an electronic order confirmation by email.
The order confirmation confirms receipt of the order request. The purchase contract is concluded with AG COSMETICS SRL / World of Beauty, acting as seller of record, once the order has been accepted and payment has been successfully completed.
AG COSMETICS SRL reserves the right to refuse or cancel orders in cases including, but not limited to:
- product unavailability;
- incorrect product or price information;
- payment failure;
- suspected fraud or misuse;
- shipping destination not supported;
- incomplete or inaccurate customer details.
If an order cannot be processed after payment has been made, the customer will be informed and, where applicable, refunded according to the original payment method.
7. Prices
Product prices are displayed on Glowry.skin in euros.
Unless otherwise stated, prices are intended for private customers and may include VAT where applicable.
Shipping costs, if any, are displayed during checkout before the order is confirmed.
Prices may change at any time, but such changes will not affect orders already confirmed.
In case of obvious pricing errors, the seller reserves the right to cancel the order and refund any amount already paid.
8. Payments
Payments for purchases made through Glowry.skin are processed through the business payment account of AG COSMETICS SRL / World of Beauty, acting as seller of record.
Available payment methods may include PayPal and any other methods displayed at checkout.
Glowry does not normally store full payment card details or PayPal credentials.
Payment services are provided by third-party payment providers according to their own terms, privacy and security policies.
Near the payment method, the following information may be displayed:
Payment is securely processed through the PayPal business account of AG COSMETICS SRL / World of Beauty.
9. Order Processing
Orders are generally processed from Monday to Friday, excluding weekends and public holidays.
Indicative processing time:
5–7 business days
Orders placed during weekends or public holidays may be processed on the next business day.
Processing times are indicative and may vary depending on product availability, order volume, payment confirmation, holidays or operational needs.
10. Shipping and Delivery
Orders placed through Glowry.skin are fulfilled and shipped by AG COSMETICS SRL / World of Beauty, acting as seller of record.
Shipping is available only to supported destinations in Italy and Europe.
Estimated delivery times:
Italy: usually within the timeframe indicated at checkout or in the order confirmation.
Europe: approximately 7–10 business days from the shipment date.
Delivery times are indicative and may vary due to external factors such as courier delays, customs procedures where applicable, local regulations, address issues, holidays or force majeure events.
A tracking link may be provided once the order has been shipped, where available.
11. Shipping Costs
Shipping costs are calculated and displayed during checkout before the order is confirmed.
Indicative shipping rules may include:
Italy: €7 flat rate for orders under €49. Free shipping on orders over €49.
European shipping rates may vary depending on the destination country and will be displayed at checkout before payment.
The final shipping cost shown at checkout prevails over any general indication provided elsewhere on the website.
12. Delivery Issues
Customers are responsible for providing accurate and complete shipping information.
Glowry and AG COSMETICS SRL are not responsible for delays or failed deliveries caused by:
- incorrect or incomplete address details;
- absence of the recipient;
- refusal of delivery;
- courier delays;
- force majeure events;
- circumstances beyond reasonable control.
If a package appears damaged upon delivery, customers are encouraged to refuse the shipment or accept it with written reservation, where permitted by the courier, and to contact customer support promptly.
13. Shipments to Forwarding Companies
Where orders are shipped to forwarding companies or third-party forwarding addresses, responsibility for the goods may pass once the package is delivered to the forwarding company.
AG COSMETICS SRL / World of Beauty is not responsible for damage, defects, loss or delivery issues occurring after the package has been delivered to a third-party forwarding company.
Customers using forwarding services are encouraged to request that the forwarding company inspect packages upon arrival and refuse visibly damaged shipments.
14. Order Cancellations
If you need to cancel an order, please contact customer support as soon as possible after placing it.
Cancellation requests may be submitted by email to:
info@glowry.skin
or
info@wbcosmetics.com
Orders can only be cancelled if they have not yet been processed, prepared or shipped.
Once an order has been processed or shipped, it can no longer be cancelled. In such cases, the customer may exercise the right of withdrawal where applicable.
15. Right of Withdrawal
Consumers located in the European Union generally have the right to withdraw from an online purchase within 14 days from the day they receive the goods, without giving any reason, unless a legal exception applies.
To exercise the right of withdrawal, the customer must send a clear request within the applicable period.
Withdrawal requests and return requests are managed by AG COSMETICS SRL / World of Beauty, acting as seller of record.
Requests may be sent to:
For support, customers may also contact:
Glowry may forward the request to AG COSMETICS SRL / World of Beauty for handling.
16. Return Eligibility
Returns must be approved before products are shipped back.
To qualify for return, products must generally be:
- unused;
- unopened;
- sealed, where applicable;
- in their original packaging;
- complete with any accessories, leaflets or included materials;
- returned within the authorised timeframe.
For cosmetics, skincare products and food supplements, returns may be refused where products have been opened, unsealed, used or are not suitable for return for health protection or hygiene reasons.
17. Non-Eligible Returns
The following products are not eligible for return, unless defective or otherwise required by applicable law:
- opened or used cosmetics;
- opened or used skincare products;
- opened or used food supplements;
- products unsealed after delivery that are not suitable for return for health protection or hygiene reasons;
- products not in their original packaging;
- products purchased from third parties outside Glowry.skin or official AG COSMETICS SRL / World of Beauty channels;
- gift items, unless otherwise agreed;
- products returned without prior approval.
Exchanges for other products are not guaranteed and may not be available.
18. Return Procedure
To request a return, please send an email to:
Please include:
- first and last name;
- email address;
- phone number;
- order number;
- order date;
- product name;
- reason for the request;
- photos, where relevant, especially in case of damaged or incorrect products.
Once the return request has been reviewed and approved, the customer will receive return instructions and the designated return address.
Products must not be shipped back without prior approval.
19. Refunds
Refunds are managed by AG COSMETICS SRL / World of Beauty, acting as seller of record.
Once the returned item is received and inspected, the customer will be informed whether the refund has been approved.
Approved refunds will generally be processed through the original payment method within 14 business days after the returned item has been received and inspected.
If the returned item does not meet the eligibility criteria, the refund may be refused and the item may be sent back to the customer at the customer’s expense.
20. Damaged, Incorrect or Defective Products
If you receive a damaged, incorrect or defective product, please contact customer support as soon as possible.
Please include:
- order number;
- product name;
- description of the issue;
- clear photos of the product, packaging and shipping label.
AG COSMETICS SRL / World of Beauty will assess the issue and, where applicable, provide instructions for replacement, return or refund according to applicable law and the seller’s policies.
21. Product Guarantees
Products are sold as described on the website and in accordance with applicable EU and Italian consumer protection laws.
Nothing in these Terms limits the consumer rights granted by mandatory applicable law, including the legal guarantee for defective or non-conforming goods.
Any commercial guarantee, where offered, applies only under the specific conditions provided with the product or by the seller.
22. Customer Support
For product information, order support, returns, refunds and after-sales services, customers may contact:
AG COSMETICS SRL / World of Beauty
Email: info@wbcosmetics.com
Phone: +39 (0)543 769 662
For general questions about Glowry.skin or product presentation, customers may contact:
Glowry.skin
Email: info@glowry.skin
Glowry may assist by forwarding order-related requests to AG COSMETICS SRL / World of Beauty.
23. Intellectual Property Rights
All content available on Glowry.skin, including but not limited to texts, images, graphics, page layouts, logos, product descriptions, visual elements, design elements and website content, is protected by intellectual property laws.
World of Beauty trademarks, product names, logos, images and related materials belong to their respective rights holders.
Glowry uses World of Beauty product information, names, images and brand references for the purpose of presenting selected products available through the website.
Users may view, download or print materials from the website for personal and non-commercial use only.
Any reproduction, distribution, modification, publication, commercial use or unauthorised transmission of website content is prohibited without prior written authorisation.
24. User Conduct
Users agree to use Glowry.skin only for lawful purposes and in accordance with these Terms.
Users must not:
- upload, transmit or distribute unlawful, defamatory, obscene or harmful content;
- violate intellectual property rights or third-party rights;
- interfere with the proper functioning of the website;
- attempt to gain unauthorised access to systems, accounts or data;
- use the website for fraudulent or misleading purposes;
- place false, abusive or unauthorised orders.
Glowry reserves the right to restrict, suspend or terminate access to users who violate these Terms.
25. User Communications and Submitted Content
Any personal data submitted through Glowry.skin will be processed according to the Privacy Policy and applicable data protection laws.
Users may submit feedback, requests, comments or communications through the website.
Users should avoid sending confidential, proprietary or sensitive information unless specifically requested.
By sending non-confidential feedback or suggestions, users allow Glowry to use such feedback for service improvement, without obligation or compensation, unless otherwise required by law.
26. Disclaimer of Warranties
Glowry.skin is provided on an “as is” and “as available” basis.
Glowry does not guarantee that:
- the website will always be available, uninterrupted or error-free;
- all information will always be complete, updated or free from inaccuracies;
- product images will perfectly match actual products;
- the website will be free from technical issues, viruses or other harmful components.
Product-related warranties and statutory consumer rights are handled by AG COSMETICS SRL / World of Beauty as seller of record, according to applicable law.
27. Limitation of Glowry’s Role and Liability
Glowry acts as a curated storefront and intermediary and is not the seller of record.
To the maximum extent permitted by applicable law, Glowry shall not be liable for matters managed by AG COSMETICS SRL / World of Beauty as seller of record, including payment collection, invoicing, order fulfilment, shipping, returns, refunds and after-sales services.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is not permitted by mandatory applicable law.
28. Third-Party Links
Glowry.skin may contain links to third-party websites, platforms or services.
Glowry is not responsible for the content, privacy practices, security or availability of third-party websites.
Users access third-party websites at their own risk.
No third-party website may link to Glowry.skin in a way that is misleading, unlawful, damaging or unauthorised.
29. Privacy and Cookies
Personal data is processed according to the Glowry.skin Privacy Policy.
Cookies and similar technologies are used according to the Glowry.skin Cookie Policy.
Users are encouraged to read both documents carefully.
30. Applicable Law and Jurisdiction
These Terms are governed by Italian law.
For consumer disputes, mandatory consumer protection rules and the jurisdiction rights granted by applicable law remain unaffected.
Where permitted by applicable law, any disputes relating to purchases, orders, shipping, returns, refunds or after-sales services managed by AG COSMETICS SRL / World of Beauty may be subject to the competent courts according to applicable Italian and EU consumer protection rules.
For business users or non-consumer disputes, the competent court may be the court of Forlì, Italy, where permitted by law.
31. Contact Information
For questions about Glowry.skin:
Glowry.skin
Email: info@glowry.skin
For purchases, invoices, shipping, returns, refunds and after-sales services:
AG COSMETICS SRL / World of Beauty
P.IVA/VAT No.: 02548550405
Address: Via Biondina 99, 47011 Castrocaro Terme FC – Italy
Phone: +39 (0)543 769 662
Email: info@wbcosmetics.com